Privacy Policy

At our shop, we value your privacy and are committed to protecting your personal information.

Information We Collect

To fulfill your order, you must provide certain information, including:

• Your name
• Email address
• Shipping address
• Payment information (processed securely through the platform)
• Details of the product you are ordering, including any customization requests

How We Use Your Information

We use your personal information only for the following purposes:

• To process and fulfill your order
• To provide customer service and respond to inquiries
• To communicate regarding your order status
• To comply with legal and tax obligations
• To resolve disputes or enforce our policies

Information Sharing

We share your personal information only when necessary to operate our business, such as:

• Shipping carriers and delivery services to fulfill your order
• Payment processors to securely process payments
• Legal authorities when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal, tax, and regulatory obligations.

Your Rights

If you reside in the European Union or other regions with applicable privacy laws, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information where permitted by law
• Object to certain uses of your information

To exercise any of these rights, please contact us through the shop messaging system.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us through the marketplace messaging system.

EU Right of Withdrawal – Terms and Conditions

Right of Withdrawal

Customers located in the European Union have the right to withdraw from their purchase within 14 days of receiving their order without giving any reason, except where an exemption applies under applicable consumer protection laws.

Exception for Personalized and Custom-Made Products

All of our products are handmade and made to order. Products that are personalized, custom-made, engraved, or created according to the customer's specifications are exempt from the EU right of withdrawal under Article 16(c) of Directive 2011/83/EU.

Therefore, once production has begun, personalized or custom-made items cannot be canceled, returned, or refunded unless:

• The item arrives damaged;
• The item has a manufacturing defect;
• The item received is different from the item ordered.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 14 days of delivery and provide photographs of the issue. We will review the claim and, where appropriate, offer a replacement, repair, or refund.

Non-Returnable Items

The following items cannot be returned or refunded:

• Personalized or custom-made products;
• Items engraved with names, initials, logos, or custom artwork;
• Products made according to customer specifications;
• Items damaged due to misuse, accidents, or improper care after delivery.

Contact Information

For any questions regarding your order, please contact us through our shop messaging system.