Flupio allows sellers to accept various forms of payment on Flupio.com and other services. Flupio Payments users can accept payment from buyers by credit card, debit card, PayPal (where available), Apple Pay, Google Pay all in their domestic Flupio Payments currencies.
This policy is a part of our Payment Policy. By opening a Flupio shop, you’re agreeing to this policy and our Terms of Use.
On Flupio we allow sellers to accept payments by authorised credit and debit cards, PayPal (where available), Apple Pay & Google Pay. Once a payment has been completed we ensure those funds are transferred to a Seller's Payment account, and then following this are deposited in a designated bank account for the Seller.
We reserve the right to add or remove accepted payment methods accepted in Flupio Payments.
We will send your funds per the schedule displayed in your Payment Account, to your linked Bank Account. Flupio is not responsible for the payments from Stripe (Our payment processor) to your bank account.
Flupio Payments is only available to sellers who are at least 18 years old who register and are approved for a payment account with Flupio. Flupio accounts are currently only available to UK sellers.
Sellers may only use Flupio Payments for the sale of items listed on the service and agree to dispatch sold items once a payment transaction is complete and reflected in their payment account. We reserve the right to terminate a seller’s access to Flupio Payments if the seller uses Flupio payments in any other manner.
Flupio has visibility into payments made via Flupio to ensure we can provide support to buyers and sellers effectively. We also have access to ensure we can reduce fraud and other types of misuse of the Flupio Platform.
Flupio has Engaged with Third Party service providers that provide you with regulated payment services and perform many of the services related to payment processing including card processing, disbursements, currency exchange, identity verification, fraud analysis, and regulatory compliance.
Flupio Partners with Stripe and other Licensed payment providers to facilitate card payments and other payments as well as the disbursement of funds to sellers. The processing time for your payment will vary and we will ensure we are clear when funds are available. (This is usually 3 days from payment however it can be instant and also up to 14 days).
If Flupio receives notice that your shop's content or activity violates a third party's service agreement, we may at our sole discretion take action against your account to comply with their policies. Such actions may include cancelling a transaction, disabling listings from your shop, suspending or terminating your selling privileges, or removing certain payment methods.
Flupio Payments functionality may be made available, modified, or discontinued by us at any time without notice and is subject to the limitations in Flupio Terms of Use.
As a security measure, we may impose transaction limits on buyers and sellers. For example, we may impose limits relating to the value of any transaction, deposit, or adjustment, or limits relating to the cumulative value of all transactions, deposits, or adjustments during a period of time. We may also impose limits related to the number of transactions per day or other period of time. We will not be liable to a seller: (a) if we do not proceed with a transaction, deposit, or adjustment that would exceed any limit established by us, or (b) if we permit a buyer to withdraw from a transaction.
Flupio may refuse service of Flupio Payments to anyone, for any reason, at any time.
Flupio reserves the right to decline or refund transactions that we believe to be high risk, fraudulent, in violation of trade sanctions, or otherwise in violation of Flupio’s Terms of Use.
In the event that a buyer does not make payment for the purchase of a legitimate item sold using Flupio Payments (e.g., where the buyer used a stolen or unauthorised credit card), Flupio may provide limited payment protection to the seller, in the interest of fairness.
Flupio maintains records associated with transactions on Flupio Payments and does not pass any secure data, including credit card numbers or bank account information, to any sellers. Sellers will receive delivery information and limited buyer accounts and other information necessary to complete the order. Flupio’s Privacy Policy further explains how Flupio handles user information.
Use of Flupio Payments.
You must live in the UK to be eligible to register as a seller on Flupio. You will then be required to sign up to our Payments through Stripe Onboarding, this does not require you to have a Stripe account, just a valid Flupio Account.
Using Flupio Payments will result in your shop accepting payment through authorised credit and debit card transactions.
Payment Accounts
A payment account is a notional ledger that allows sellers to track payment amounts, refunds, and fees related to transactions and seller services. Sellers must provide accurate personal information as requested during registration, and are responsible for maintaining and updating that information as necessary. Sellers will not impersonate any person or use any name they are not legally authorised to use. Sellers authorise us, and authorised agents, to verify their information (at registration and on occasion when using the Services) by accessing public records and obtaining credit reports about the sellers. Flupio verifies sellers’ information in order to safeguard the integrity of the marketplace and reduce the risk of fraud, money laundering, terrorist financing, and the violation of trade sanctions.
Payment accounts are only available to individuals who are eligible to be sellers on Flupio’s Services and who have a valid credit or debit card on file with Flupio, unless they are exempt from this requirement.
Disputes
A seller agrees to resolve any disputes directly with a buyer. In accordance with our Seller Policy & Terms of Use. If a dispute is Escalated to Flupio, we reserve the right to issue a refund to the buyer and recoup such funds from the seller if a transaction is found to be in violation of our Policies.
In the event that a buyer submits a charge-back, Flupio will respond to the credit card networks on behalf of the seller involved in the transaction; the seller agrees to provide any requested information to us within five calendar days of the request. Ftsy reserves the right to recoup funds associated with buyer charge-backs from the seller.
Communications
We will inform sellers of each transaction, or of other information pertaining to Flupio Payments, using our standard communication procedures, including by email or through Flupio Messages feature.
Refunds
Refunds or adjustments paid by Flupio to buyers for payments made through Flupio Payments may be initiated using the refund functionality in the seller's payment account for a period of 180 days after the purchase was made. The Flupio Payments Platform does not have refund functionality after 180 days from the original purchase date. Any such funds paid by Flupio to cover refunds will be deducted from the seller’s payment account balance. If there are insufficient funds to cover the amount of the refund, the balance will be charged to the seller’s card on file or added to the seller’s payment account. Refunds issued by Flupio will be in the original form of payment, and if such payment is not available, an Flupio credit will be issued.
Flupio reserves the right to refund buyers and recoup such refunded amounts from the seller where the seller has been refused service by Flupio in accordance with Flupio’s Terms of Use.
Each seller appoints Flupio as its agent for the limited purpose of receiving, holding and settling payments to the seller. Flupio will settle payments that are actually received by Flupio to each seller, less any amounts owed to Flupio and subject to these Terms. Each seller agrees that a buyer payment received by Flupio, on behalf of the seller, satisfies the buyer's obligations to make payment to the seller, regardless of whether Flupio actually settles such payment to the seller. If Flupio does not settle any such payments as described in these Terms to a seller, such seller will have recourse only against Flupio and not the buyer.
All funds resulting from a completed transaction will be reflected as a balance in a seller’s payment account. Transactions are considered complete at the later of once the payment is approved by Flupio or our fraud analysis service provider (usually 3 Working Days). Any refunds, adjustments, or other amounts paid to buyers in connection with purchases, or for funds received since the last payment day, are also applied to the seller’s payment account balance.
Funds displayed in a seller’s payment account balance are eligible for deposit (the “Available For Deposit”) into a seller’s bank account. Holds and Delays below, and as otherwise determined by the seller’s bank.
For deposits below designated thresholds a deposit may not be available. A deposit minimum also applies to deposits. Funds will only be available for deposit if they exceed the applicable deposit minimum.
Scheduled Deposits
Depending on your package with Flupio, we have weekly or daily deposits. Once any funds come from available soon and are in Available for deposit they will be paid according to the payment schedule associated with your account and subject to the deposit minimum. Anything under this threshold will not be deposited. Deposits into a seller’s bank account will generally be credited within three (3) to five (5) business days from the date Flupio initiates the deposit request. The actual timing of the deposit may depend on how quickly a seller’s bank processes the request.
Threshold Minimum is £2.00
The Payment Date will fall on the next business day (Monday through Friday, excluding bank holidays) if the scheduled Payment Date falls on a non-business day.
If Flupio can't settle funds into a seller’s bank account, or the seller is refused service by Flupio under Flupio’s Terms of Use, the funds will remain with Flupio and the balance remains available in the seller’s payment account. It is the seller’s sole responsibility to update their bank account information to receive the funds, if applicable.
Flupio charges a sales fee and a Transaction fee for each transaction processed through Flupio Payments. The fee amount will be assessed on the gross order amount, including delivery(if applicable). These Fees will be reflected in your payment account and will be deducted from the total amount of the payment at the time the payment is considered complete. We reserve the right to modify the Fees at any time. In the event of any partial or full refunds credited back to a buyer by a seller, the Payment Processing Fee and other applicable fees will be recalculated based on the adjusted sale price. The difference between the original Fees and the adjusted Fees will be applied to the refund amount being credited back to the seller. Other applicable fees will be refunded to the seller's payment account.
Our fees vary for sellers depending on the package they are with;
Hobbyist
Standard + Premium Business Cards
A 8.5% Sales fee on your total order value + a 30p transaction charge.
Payments processed through PayPal will incur an additional 20p transaction charge
Entrepreneur
Standard + Premium Business Cards
A 6.0% Sales fee on your total order value + a 25p transaction charge.
Payments processed through PayPal will incur an additional 20p transaction charge
Instant Pay outs Same Day Funds - £30 Minimum 2% Charge on total value. (Subject to availability)
Sellers may terminate this contract and their acceptance of Flupio Payments at any time by adjusting the Settings in their account with Flupio. Flupio may also terminate or suspend a seller’s use of Flupio Payments at any time.
Upon termination, any non-disputed Available Funds will be deposited into a seller’s bank account or a seller’s Account, as applicable. Flupio reserves the right, upon termination of access to Flupio Payments, to set off against any payments to be made to the seller, an amount determined by us to be adequate to cover any anticipated charge-backs, refunds, adjustments or other amounts that might be paid to buyers in connection with purchases from the seller's payment account for a prospective 180-day period. At the end of the 180-day period following termination, we will disburse to the seller any amount not used to offset charge-backs, refunds, adjustments, or such other amounts paid to buyers, or seek reimbursement from the seller via any of the means authorised in this Policy for any additional amount required to offset charge-backs, refunds, adjustments, or other amounts paid to buyers, as applicable.